Customer Service Tests

Rubrica provides fast, reliable language tests designed for customer service and support roles.

Each assessment measures the communicative skills that drive clear, confident customer interactions.

Voice Agent Test
Chat Agent Test

Vocia AI

Speaking Communication Test for Voice Agents

Overview

Vocia AI is a 15-minute speaking test that evaluates pronunciation, fluency, grammar, and communicative effectiveness.

Each task simulates a real customer interaction, allowing you to identify candidates who can listen carefully, think clearly, and respond appropriately in spoken English.

Key Features

  • AI Scoring and Human Validation: Instant, automated scores aligned with trained human raters.

  • Role-Relevant Tasks: Tasks built around customer scenarios to reflect real communication demands.

  • CEFR-Aligned: Results mapped to international proficiency standards for clear benchmarking.

  • Fast Turnaround: Receive results in minutes.

  • Detailed Feedback: See subscores for pronunciation, grammar, fluency, and mediation.

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All Rubrica tests are hosted on the OWL Testing Software platform, giving teams the flexibility to add new assessments, integrate features, and manage large-scale testing with ease.

Visit OWL Testing Software for more information about their capabilities.

Scriva

Written Communication Test for Chat Agents

Overview

Scriva measures written communication skills essential for chat and email support roles.

It evaluates grammar, structure, tone, and message clarity through practical, scenario-based tasks.

Key Features

  • Human-Rated Accuracy: Responses evaluated by expert raters within 24 hours.

  • Realistic Chat-Style Tasks: Prompts reflect customer service writing scenarios.

  • CEFR-Aligned: Consistent, transparent performance levels.

  • Actionable Feedback: Subscores highlight grammar, structure, tone, and appropriateness.

  • AI Integration (Coming Soon): AI scoring in pilot phase, validated against human ratings.

Want to learn more?

Explore the links below to: