Rubrica Testing
Speaking and Writing Assessments Designed for Hiring Contact Center Agents
Choose an Online Language Exam Designed for Customer Service.
Verify your customer service agents’ communication and social skills before you hire with Rubrica’s pre-hire tests.
Happy Agents = Happy Customers
Expert Design
Rubrica’s exams are designed by testing experts. Our exams assess the skills that contact center agents need for strong communication using authentic tasks to evaluate language and social skills.
Human Raters
Our raters assess language AND social skills like empathy, politeness, appropriateness, and content relevance. AI can evaluate language, but that is simply not enough to identify your next team member.
Flexible Options
With Rubrica, you can choose the exam, pricing, and skills for your specific needs. And if your needs are more than standard, we will work with you to design a program for your specific needs.
Personal Feedback
A score means nothing without feedback. That is why each of your candidates will gets individualized feedback that they can use to improve their skills and their quality as a customer service center candidate.
Real Savings
You should feel confident in your pre-employment investment. With Rubrica, you can ensure your candidates are prepared for the job before you spend time and money on hiring and training.
Happy Candidates
Candidates feel more invested in an exam that mimics authentic tasks. They also feel more the process is more fair when their test has been scored by a human rater and they receive personalize results.
Assess Communication AND Social Skills
Who We Are.
Rubrica is a distinguished provider of high-volume, pre-employment tests for customer service providers, including companies with internal call centers and business process outsourcers. Rubrica was established by a team of language professionals, each with decades of specialized expertise in language acquisition and assessment. Rubrica prides itself on its ability to identify the highest quality candidates by evaluating professional communication proficiency through the evaluation of language, empathy, and critical thinking skills. Their human-rated exams go beyond other employment assessments by including personalized feedback to document performance and make better hiring and training decisions. Rubrica’s products are ideal for any organization that wants to control hiring and training costs and that wants to distinguish itself by offering a superior customer service experience.