Video Transcript | Vocia Demo
Welcome to the demo of Vocia, Rubrica’s online speaking exam for voice agents. This authentic and reliable exam was specifically designed for customer service agents.
The first step of the test is a listening screener. The purpose of the listening screener is to reduce costs and evaluate a critical skill needed for success as a voice agent. If candidates don’t pass, your organization only pays for the listening portion of the exam. The results are provided instantly.
If candidates pass the screener, they automatically move to the human-rated speaking portion of the test. The first part of the speaking test evaluates the same thing as most AI language tests – grammar, fluency, vocabulary, and pronunciation.
The second part of the speaking test is called mediation. This is where we go above and beyond what AI is able to assess. In this section we evaluate empathy, social appropriateness, the ability to integrate written information into speech, and the ability to voice a plan of action.
After the test is complete you will receive candidate results and personalized feedback for each candidate within 24 hours or less.
Contact us at our website to learn more!
Video Transcript | Scriva Demo
Welcome to the Demo of Scriva, Rubrica’s online writing exam for chat agents. This authentic and reliable exam was specifically designed for customer service agents
The first step of the test is a reading screener. The purpose of the reading screener is to reduce costs and evaluate a critical skill needed for success as a chat agent. If candidates don’t pass, your organization only pays for the reading portion of the exam. Results are provided instantly.
If candidates pass the screener, they automatically move to the human-rated writing portion of the test. The first part of the writing test evaluates the same thing as most AI language tests – grammar, word choice, and spelling. However, we are also able to evaluate the organization of their ideas using human raters.
The second part of the writing test is called mediation. This is where we go above and beyond what AI is able to assess. In this section we evaluate empathy, social appropriateness, the ability to integrate written information into writing, and how efficiently candidates can write.
After the test is complete, you will receive candidate results and personalized feedback for each candidate within 24 hours or less.
Contact us on our website to learn more!