Vocia

What is Vocia?

• Online spoken communication and social skills assessment for voice agents

• A two-part exam: a listening screener followed by a speaking assessment

• An online speaking exam that is scored by our expert rating team

• An exam was specifically designed for voice agents

• An assessment of the necessary communicative skills needed for the job

• A way to get useful feedback for further training and improvement

What skills are assessed?

• Spoken communication

• Listening (Screener)

• Social skills, like empathy and politeness

Who should use Vocia?

• Companies or contact centers who currently test in-house

• Hiring managers who need more insight into their candidates with personalized feedback

• Organizations who want to assess customer service skills like empathy

• Companies who want to outsource their language testing

• Enterprises who what to make the most effective use of their resources by focusing on the highest performing candidates.